Innovate your Signage
Innovate your Signage
This privacy policy sets out how NoviSign Canada uses and protects any information that you give NoviSign Canada when you use any of NoviSign Canada’s webpages.
NoviSign Canada is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in Canadian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Also, we have amended this policy to be compliant with General Data Protection Regulation (“GDPR” – Regulation (EU) 2016/679), for the benefits of our European customers. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
NoviSign Canada may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th-APL-2023.
When ordering or visiting or registering on our sites, as appropriate, you may be asked to enter your name, email address, telephone number, company name, company address, position in the company or other details to help you with your experience and help us to maintain your account at NoviSign Canada. When you sign up, you need to agree to our terms of service agreement. Also, when you surf our websites, you will see a popup window for cookies consent, which means that by continuing to surf the websites, you consent with our privacy policy.
We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. NoviSign Canada is not responsible for the Personal Information users elect to post within their testimonials.
We collect information from you when you register on our site or enter information on our site. Also, we collect information when you visit our websites and use our solution.
On our website (https://novisigncanada.com/) we may collect the following information:
• Full name and job title.
• Picture.
• Contact information including phone numbers, mail address, home address and email address.
• Company name, address and website.
• Position in the company.
• Country name.
NoviSign Canada uses WordPress for the creation of our website, and we also use external plugins such as Google Analytics, Google Tag Manager, Google Console, and Google Ads. Such external services, which are outside of our control, may collect your personal information and please refer to their privacy policy statements and take the suggested measures as stated in theirs.
For the digital signage players and NoviSign studio, we may also collect the external IP address, browser type, browser version, browser language, operating system, timezone, app version, errors generated and other player related information. However, the privacy policy of NoviSign Canada will not be applied to the two services as they work outside of our website, so please refer to each privacy policy statement upon the utilization of these services.
Privacy Policy of NoviSign Studio
https://novisigncanada.com/privacy-policy-novisign-studio/
Software license terms of Novisign and OnSignage App
https://novisigncanada.com/software-license-terms-of-novisign-and-onsignage-app/
The above-mentioned information which we collect will remain at our databases with no expiration date, until you ask ask to delete that data (probably, in case you decide to end our services).
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the websites, or use certain other site features in the following ways:
• Internal record keeping.
• We may use the information to improve our products and services.
• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• From time to time, we may also use your information to contact you for your order, subscription, market research or other products, services and news. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
If you want to inquire us about anything which is related to the privacy policy or to your personal data, please feel free to inquire our privacy policy representative in Canada ,Yoko Takahashi, who acts as the focal point of contact for any GDPR and PIPEDA issue. You can do that by sending an email to support@novisigncanada.com.
We process your personal information in the categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used.
Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.
To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. We collect and use the above mentioned data on the basis that we have to use this information in order to fulfill our contract with you.
The information which we collect on this website will be stored in our cloud servers in our cloud servers in Japan (https://www.xserver.ne.jp/).
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your user account.
Access to your name and email address is restricted to our employees who need to know such information in connection with providing NoviSign Services to you and are bound by confidentiality obligations.
We do not use vulnerability scanning and/or scanning to PCI standards.
We do accept payments via credit cards, but will not directly collect your credit card information because we accept this form of payment via PayPal. Please refer to the PayPal’s privacy policy statements if you are concerned about the handlings of your credit card related information.
We do not delete data from X server unless you request us to do so.
Like most websites today, our web servers keep log files that record data each time a device accesses our servers. The log files contain data about the nature of each access, including originating IP addresses, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
Your data controller is NoviSign Canada to the extent that it is processing your personal data.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the pages which you have visited in our websites, in order to better understand your preferences. They are also used to help us understand your interests based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use both session cookies (temporary cookies that are deleted once you close your browser) and application cookies (permanent cookies that stays on your PC until you delete the browser’s cache).
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information.
Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy of such other websites.
Our websites (https://novisigncanada.com) may contain links to other websites of interest. However, once you have used these links to leave our sites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We will notify the users via email within 3 business days and will notify both European Union relevant office and the Privacy Commissioner of Canada (OPC) officer within 24 hours from the moment we know of such a data breach.
If at any time you would like to unsubscribe from receiving future emails, you can email us at support@novisigncanada.com and we will promptly remove you from ALL correspondence.
You may choose to restrict or delete (the right “to be forgotten”) the collection or use of your personal information by writing to or emailing us at support@novisigncanada.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under PIPEDA. If you would like a copy of the information held on you please write to
support@novisigncanada.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Upon request and once we have verified your identity, we will provide you with information about whether we hold any of your personal information. Users who wish to correct, update or remove any personal information, including those from a public forum, directory or testimonial on our site, may do so either by accessing their user account or by contacting NoviSign Canada customer support services at support@novisigncanada.com. Such changes may take up to 48 hours to take effect.
We respond to all inquiries within 30 days.
We reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive.
We make every effort, including periodic reviews to ensure that personal information provided by you is used in conformity with this Privacy Policy. If you have any concerns regarding our adherence to this Privacy Policy or the manner in which personal information is used for the purpose of providing NoviSign Services, kindly contact NoviSign customer support services at support@novisigncanada.com. We will contact you to address your concerns and we will also cooperate with regulatory authorities in this regard if needed.
If there are any questions regarding this privacy policy you may contact us using the information below.
www.novisigncanada.com
support@novisigncanada.com
Last Edited on 18-APL-2023do
support@novisigncanada.com